Receptionist at Scandic Crown

Scandic Crown is just a stone's throw from Gothenburg Central Station, conveniently located near everything. The hotel has recently been renovated and has a large capacity for meetings and events. Our guest satisfaction is always at a high level, which we believe is due to the strong service culture that prevails here - a service culture made possible by having satisfied employees.

We at Scandic Crown always look out for each other and help when we can. We are convinced that a good atmosphere among our employees leads to outstanding hotel experiences for our guests. We also believe in the opportunity for development for those who want it, and therefore all employees have the chance to influence their work situation as well as the hotel's development.

We are now looking for a Receptionist for Scandic Crown.

Regardless of why the guest comes to us, few things are as appreciated as a friendly face welcoming them. You act as a host together with the rest of the team at the hotel, creating a world-class guest experience.

With us, you will take significant personal responsibility for making the decisions required to satisfy the guest, and the teams develop and improve work methods and service as the world changes. We are convinced that it is when you get to develop and contribute all your skills and experience that we exceed the guest's expectations. On top of that, we have fun at work!

So bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for providing our guests with world-class service. You are the spider in the web, ensuring that the guest is always the focus. You go through the arrival list and pay attention to the details. You ensure that the guest's wishes are fulfilled. You always have a smile on your face and a creative solution up your sleeve. You solve most issues and are a star at turning a dissatisfied guest into a satisfied one. Your workplace is our lobby, as that is where you meet the most guests. Your responsibilities also include administrative work, safety work, and sales tasks.

The work in the reception involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and security. All work is done with guest satisfaction and sales in focus.

The hotel is open 24/7, so it is important that you enjoy working shifts (mornings, afternoons, and weekends).

Who are you?

To fit into the role, we believe you have well-developed social skills and are capable of handling many different things happening at once. It is very important that you can convey good hospitality to the hotel’s guests.

You also have experience and knowledge of working with a computer as a work tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, it is an advantage.

However, the most important are your personal qualities and your attitude. To fit into the role, you need to be a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result.

Information about the position

The position is a permanent part-time employment, 80%.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to us at Scandic!

P.S. on our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD